Frequently Asked Questions • Neverless

Question 1

How do I open an account?

Accepted Answer

Super simple. You just have to download the app on the App Store or Google Play and enter some basic details. It’ll take you less than 2 minutes.

Question 2

How easy is it to deposit & withdraw?

Accepted Answer

You can deposit in EUR or USD in one click with Apple or Google Pay, make a bank transfer in EUR, GBP, or MXN, or make a blockchain transfer in USDC or USDT. You can withdraw any time by bank transfer in EUR or GBP, or by blockchain transfer in USDC, USDT or ETH.

Question 3

Do you have customer support?

Accepted Answer

Yes. Email us at care@neverless.com and a real human will solve your issue in no time.

Question 4

Which cryptos are available to trade?

Accepted Answer

1INCH, AAVE, ACA, ACE, ACH, ACM, ADA, ADX, AERGO, AEVO, AGLD, AI, AIDOGE, AKRO, ALCX, ALGO, ALICE, ALPACA, ALPHA, ALPINE, ALT, AMB, AMP, ANKR, APE, API3, APT, AR, ARB, ARDR, ARK, ARKM, ARPA, ASR, AST, ASTR, ATA, ATH, ATM, ATOM, AUCTION, AUDIO, AVA, AVAX, AXL, AXS, BABYDOGE, BADGER, BAKE, BAL, BANANA, BAND, BAR, BAT, BB, BCH, BEL, BETA, BICO, BIFI, BIGTIME, BLOCK, BLUR, BLZ, BNB, BNT, BNX, BOME, BONE, BONK, BRETT, BSV, BSW, BTC, BURGER, C98, CAKE, CELO, CELR, CETUS, CFX, CHESS, CHR, CHZ, CITY, CKB, CLV, COMBO, COMP, COS, COTI, CRO, CRV, CTK, CTSI, CTXC, CVC, CVX, CYBER, DAI, DAR, DASH, DATA, DEGO, DENT, DEXE, DF, DGB, DIA, DODO, DOGE, DOGS, DOT, DUSK, DYDX, DYM, EDU, EGLD, ELF, ENA, ENJ, ENS, EOS, ERN, ETC, ETH, ETHFI, ETHW, EUR, FARM, FET, FIDA, FIL, FIO, FIS, FLM, FLOKI, FLOW, FLR, FLUX, FORTH, FOXY, FTM, FUN, FXS, G, GALA, GAS, GFT, GHST, GLM, GLMR, GMT, GMX, GNO, GNS, GPT, GRT, GTC, HARD, HBAR, HFT, HIFI, HIGH, HIVE, HOOK, HOT, ICP, ICX, ID, IDEX, ILV, IMX, INJ, IO, IOST, IOTX, IQ, IRIS, JASMY, JOE, JST, JTO, JUP, JUV, KAS, KAVA, KDA, KEY, KISHU, KLAY, KMD, KNC, KP3R, KSM, LAZIO, LDO, LEVER, LINA, LINK, LISTA, LIT, LOKA, LOOKS, LPT, LQTY, LRC, LSK, LTC, LTO, LUNA, LUNC, MAGIC, MANA, MANTA, MASK, MAV, MAVIA, MAX, MBL, MBOX, MDT, MEME, MERL, METIS, MEW, MINA, MKR, MLN, MNT, MOVR, MTL, MYRO, NEAR, NEO, NEXO, NFP, NKN, NMR, NOT, NTRN, NULS, OAX, OG, OGN, OM, OMG, OMNI, ONDO, ONE, ONG, ONT, OOKI, OP, ORBS, ORDI, ORN, OSMO, OXT, PDA, PENDLE, PEOPLE, PEPE, PERP, PHA, PHB, PIXEL, POLYX, POND, POPCAT, PORTAL, PORTO, POWR, PRCL, PROM, PROS, PSG, PUNDIX, PYR, PYTH, QI, QKC, QNT, QTUM, QUICK, RAD, RARE, RAY, RDNT, REI, REN, RENDER, REQ, REZ, RIF, RLC, RON, RPL, RSR, RUNE, RVN, SAFE, SAGA, SAND, SANTOS, SC, SEI, SFP, SHIB, SKL, SLF, SLP, SNT, SNX, SOL, SPELL, SSV, STEEM, STG, STMX, STORJ, STPT, STRAX, STRK, STX, SUI, SUN, SUPER, SUSHI, SXP, SYN, SYS, T, TAO, TFUEL, THETA, TIA, TKO, TLM, TNSR, TOKEN, TON, TRB, TROY, TRU, TRX, TURBO, TWT, UFT, ULTI, UMA, UNFI, UNI, USD, USDT, UTK, UXLINK, VANRY, VENOM, VET, VIB, VIC, VIDT, VITE, VOXEL, VTHO, W, WAVES, WAXP, WEN, WIF, WING, WLD, WOO, WRX, XAI, XCH, XEC, XEM, XLM, XNO, XRP, XTZ, XVS, YFI, YGG, ZENT, ZETA, ZERO, ZEUS, ZIL, ZK, ZKJ, ZRO, ZRX, and many more, but we got tired of updating the list :)

Question 5

What are the fees?

Accepted Answer

Check our pricing page here.

Question 6

On which cryptos do I automatically earn interest?

Accepted Answer

You automatically earn interest on BTC, ETH, and USDT, paid daily and immediately re-invested. The rate varies over time and can be found in the app at any time.

Question 7

What is your revenue model if you don't charge any fees?

Accepted Answer

When you buy or sell cryptos, your orders are sent to one or more trading venues for execution. Neverless may receive rebates from those trading venues for executed orders.

Question 8

What is Strategies™?

Accepted Answer

An account where your funds are automatically invested in Neverless' proprietary market-neutral strategies to provide you high, stable returns. These FAQs will break down to you what is different about these strategies, how they exactly work, and what the risks are.If you want to learn more about Neverless Strategies™ in a video format, click here. This video was made by one of our power users, Nordic Crypto.

Question 9

How are market-neutral strategies different from normal trading strategies?

Accepted Answer

Most trading strategies try to predict how market prices will move. Although they’re based on some technical analyses, it is still a guessing game. The markets are fundamentally unpredictable, which is why few investors make consistent returns that way. Market-neutral strategies means that by design, the impact market movements have on them is minimal. Instead of trying to predict asset prices, these strategies make money by taking advantage of real-time market inefficiencies. So there’s little left to chance.

Question 10

How do they work from a technical perspective?

Accepted Answer

High-frequency arbitrage Exchanges function by receiving orders to buy or sell a certain quantity of a certain asset, at a certain price (e.g. ‘I am willing to buy 37 Ethereum at $1,825.09’, ‘I am willing to sell 6 Ethereum at $1,825.33’). These orders constitute an order book. As there are different supply and demand on the various exchanges at a given point in time, their respective order books differ. As a result, ‘arbitrage opportunities’ often arise. They constitute abnormal situations where one can, at the same time, buy an asset on one platform at a certain price, and sell the same asset on another platform at a higher price. For example, one could maybe buy Ethereum at $1,825.09 and sell it at $1,825.13 at the same time, pocketing a $0.04 profit per Ethereum. This only works if: The trading infrastructure is fast enough so that these two actions are almost simultaneous. Microseconds to even nanoseconds apart. The algorithm detects and repeats this action thousands if not millions of times a day so that, summed up, the profits amount to significant returns. The fees paid to make these transactions are lower than the profits. Given that the assets are almost bought and sold right away, no position is held over time. Whether the future price of these assets increases or decreases becomes irrelevant, making this strategy market-neutral. Market making There's an entity that is needed at all times for any market to run smoothly: market makers. They buy assets from sellers, and sell assets to buyers. Market makers provide liquidity to the markets in return for profits that come from the difference in their quoted buy price and sell price. This difference is called spread. Most of the time, the buying demand roughly averages out the selling demand, which makes the market position of the market makers unchanged. During the time of high volatility when there is more selling demand than buying demand or vice versa, Neverless Strategies™ automatically hedges any net exposures & potential losses arising from fulfilling market orders. In this strategy, Neverless Strategies™ generates money by operating as a market maker. The difference between the spread collected from buying and selling at the same time and the transactional cost of hedging, is the profit made. Passive liquidity provision to decentralised trading pools Decentralised trading pools (also known as automated market makers) need liquidity to ensure traders can buy or sell conveniently at any time. By providing liquidity to these pools, the liquidity provider earns a share of the fees paid by traders. When obtaining and depositing these assets to the pools, one is exposed to the future price of these assets. To offset this exposure, Neverless Strategies™ automatically opens short positions on these assets and dynamically maintains such hedges in order to achieve market neutrality. The difference between the fees collected from traders and the hedging cost is the profits generated from this strategy. Funding rate arbitrage Some of the derivative exchanges allow traders to periodically pay a ‘funding’ fee in order to use borrowed money. In other words, take leverage on their position. If one assumes the opposite position of the net open interest of these traders, they will receive this periodic funding fee. Neverless Strategies™ automatically scans all markets for high funding fee opportunities and opens appropriate positions to collect such fees, while at the same time opening hedging positions to offset the market exposure and be protected from potential losses.

Question 11

Why aren’t others doing this?

Accepted Answer

Market-neutral trading isn’t new but it requires extensive technological capabilities and low-latency infrastructure. Certain elite trading firms already do this, but they’re either exclusively employing their own capital or only accessible to high-net-worth individuals and institutions. Neverless is bringing this to the wider public.

Question 12

Does the return change over time?

Accepted Answer

Yes, even though the return is more stable than what you may get from betting on future price directions, it’s still not fixed and does vary over time. This is because market opportunities don't stay constant.

Question 13

Are there still risks?

Accepted Answer

Yes, some risks unrelated to market volatility and common to any form of trading can’t be fully eliminated: Execution: a system bug can lead to erroneous strategy decisions. To prevent this, an extensive development, testing, and monitoring framework is set in place to avoid such a bug from slipping into the real-life trading environment. Counterparty: any of the exchanges on which Neverless Strategies™ run could fail. That’s why each counterparty is assessed, risk-scored, and assigned a maximum capital exposure. faqs-section03-p-6-4

Question 14

How much and how often can I withdraw?

Accepted Answer

Assets invested in Strategies™ and their profits are instantly withdrawable back to your Prime account any time.

Question 15

What are the fees?

Accepted Answer

There are no fees to the account. However, if you wish to withdraw within 14 days of investing in Neverless Strategies™, a 0.5% early withdrawal fee will apply. You can withdraw back to your Prime account free of charge any time after 14 days.

Question 16

Are there maximum or minimum investments?

Accepted Answer

There are no minimum investments. There’s a maximum space available for one to invest, and if your investment exceeds that, you have the choice to pre-invest instead. This maximum capacity is regularly increased over time.

Question 17

How do pre-investments work?

Accepted Answer

Neverless Strategies™ has limited capacity. When the current maximum capacity is reached, you cannot invest more, but you can choose to pre-invest instead. This means that the pre-invested amount will be automatically invested without any additional action required from you. Auto-investments occur on a first-come-first-served basis once additional capacity becomes available. If you have an insufficient balance at that time or make any withdrawals from Neverless Strategies™, it will cancel your place in the queue. You have the option to manually adjust your desired total pre-investment amount in Neverless Strategies™. However, different increases in this amount at various points in time will have different priorities in the queue. For instance, if you pre-invested $500 yesterday and increased the total pre-investment amount to $800 today, the initial $500 pre-investment made yesterday will have a higher priority than the additional $300 ($800 − $500) pre-investment made today.

Your account

How do I open an account?

How easy is it to deposit & withdraw?

Do you have customer support?

Trade

Which cryptos are available to trade?

What are the fees?

On which cryptos do I automatically earn interest?

What is your revenue model if you don't charge any fees?

Invest

What is Strategies^™?

How are market-neutral strategies different from normal trading strategies?

How do they work from a technical perspective?

Why aren’t others doing this?

Does the return change over time?

Are there still risks?

How much and how often can I withdraw?

What are the fees?

Are there maximum or minimum investments?

How do pre-investments work?

Scam prevention

What is a scam?

I’ve been scammed and the transaction details mention Neverless. What should I do?

I’ve been contacted by someone claiming to represent Neverless. How do I know this communication is legitimate?

How do I spot a scam?

How can you protect yourself from scams?