How we keep your money safe.
At Neverless, security is not just a regulatory requirement, it’s the foundation of our firm. We’ve seen far too many unreliable, misleading, and careless platforms. From the ground up, we built systems designed to keep your money safe 24/7 and a human customer service that’s actually there for you.
Regulatory excellence
European standards
Neverless operates within one of the world’s strictest regulatory frameworks, providing additional protection for investors.
Full-stack defence
Identities are thoroughly verified with cutting-edge machine learning to turn criminals away. Transactions are continuously monitored for suspicious activities.
Tier-1 partners
We only work with the world’s best financial crime technology firms.
Bank-grade security
Only best practices
Our core team comes from a bank that looked after 80m+ customers and €70bn+ in assets. Designed and operated the industry-leading security protocols.
Strong client authentication
Every mobile device is attached to your biometrics. Multi-factor authentication is triggered by default for all sensitive operations and cannot be disabled.
Passcode security
Passcodes are never stored in plain text and irreversibly hashed using a competition-winning algorithm so that no one can read or decrypt them, including us.
Real help, real people
Powered by AI humans
You hate support bots? We do too. That’s why you’ll only find real people and Actual Intelligence on the other side of the screen.
Accountability
The same person will be responsible for solving your issue end-to-end. No more bouncing around from agent to agent.
Unscripted
Nobody likes it when their agent is reading a script. So ours don’t. Only licensed to help. And truly understand your needs.
Crystal clarity
No BS
We give it to you straight. No complicated language. No indecipherable terms. Ironically.
No asterisk on our fees
Many claim they’re commission-free but hit you with terrible rates. We don’t.
No hidden risks
No return is risk-free. Unlike others, we’re always honest about the risks involved. We even have an in-app risk dashboard, updated in real time.
Privacy by design
Yours truly
We never sell your data to third parties. Only strictly needed personal identifiable information are collected for fraud prevention and regulatory compliance purposes.
End-to-end security
Data are encrypted at rest using AES-256 and in transit using TLS 1.2 or greater. We leverage Google Cloud for physical security of our servers, see their controls here.
Least privilege access
Our staff is thoroughly vetted and regularly trained on data protection. Minimum access is given on a need-to-know basis and frequently reviewed.